| WRXVII | 05-21-2005 10:10 PM |
Got my car repainted and clear coat is peeling off!
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I didn't really notice it until I saw it while washing my car. My car was repainted (driver's side door where antenna is) about a month ago as you can see in the pics attached. It seems like clear coat is peeling off slowly. What I noticed is that the body shop just spray painted without carefully removing the weather strip!!! weather strip has many areas where it's coated with blue paint.
As you can see from the picture, clear coat is peeling off and in some areas, clear coat is even broke in pieces. Hood scoop was also repainted, but as you can see in the picture, bottom surfaces were not properly painted.
:mad:
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005312.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005303.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005292.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005290.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005279.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005280.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005298.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005296.jpg[/IMG]
As you can see from the picture, clear coat is peeling off and in some areas, clear coat is even broke in pieces. Hood scoop was also repainted, but as you can see in the picture, bottom surfaces were not properly painted.
:mad:
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005312.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005303.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005292.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005290.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005279.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005280.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005298.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005296.jpg[/IMG]
| jmanny152 | 05-21-2005 10:17 PM |
ouch!
| jphase | 05-21-2005 10:27 PM |
take it back to the shop! qucik!
| moss | 05-21-2005 10:32 PM |
Tim, where'd you take it?
Make them take off the trim...
keith
Make them take off the trim...
keith
| MD04WRX | 05-21-2005 10:34 PM |
This is a common problem. The only way you can be sure it will not happen is to remove (R&I) the moldings and weatherstrips before painting. The problem is that some of the moldings can't be removed without damaging them and the moldings around the windshield and back glass (on most newer cars) can't removed unless you also remove the glass. It can become expensive to remove the glass and replace the moldings. The front and rear glass can also break when being removed. Some glass moldings can be "roped" before painting, but I don't know if yours can.
| WRXVII | 05-21-2005 10:54 PM |
I am not too concerned about moldings on windshield. It is weatherstrips that I am concerned of. It's the area where weatherstrips are attached that are peeling off.
| MD04WRX | 05-21-2005 11:17 PM |
From the photos you posted it appears that the clear coat is peeling around the windshield molding and the drip rail molding. There are no "weatherstrips" on the exterior of your car. Weatherstrips are inside the door jambs, under the deck lid, and under the hood. The drip rail molding can be removed and reinstalled after paint without needing to be replaced but the windshield molding is the problem.
| deircrfan | 05-22-2005 11:26 AM |
Pretty much, what the other guys said...... they should have removed the moldings before they painted it. That "peeling" you are getting is from where the clear and the masking tape came together. When you peel the tape off, it can lift the clear in some spots. I would take it back.
Jay
Jay
| StealthWRX | 05-22-2005 11:34 AM |
[QUOTE=deircrfan]Pretty much, what the other guys said...... they should have removed the moldings before they painted it. That "peeling" you are getting is from where the clear and the masking tape came together. When you peel the tape off, it can lift the clear in some spots. I would take it back.
Jay[/QUOTE]
It also leaves that tape line and allows the water to get in under the clearcoat. They did a ****ty job, you should take it back and make them fix it the right way...at thier cost.
Jay[/QUOTE]
It also leaves that tape line and allows the water to get in under the clearcoat. They did a ****ty job, you should take it back and make them fix it the right way...at thier cost.
| deircrfan | 05-22-2005 11:54 AM |
[QUOTE=StealthWRX]It also leaves that tape line and allows the water to get in under the clearcoat. They did a ****ty job, you should take it back and make them fix it the right way...at thier cost.[/QUOTE]
You are absolutely right!!! That looks like a classic "Flaaco" job.
Jay
You are absolutely right!!! That looks like a classic "Flaaco" job.
Jay
| Sober_One | 05-22-2005 03:28 PM |
Yep, I'd be pissed... I mean, in the last two pics it is obvious they sanded areas and then they didn't bother painting them... What gives with that?
There is no excuse except piss poor workmanship!
BTW... If you paid less than $1400, unfortunatley I feel you may have got what you paid for. Colour and Clear coat paint jobs are a two stage process and are priced well above $1400 and normally run about $3500 for a higher quality job.
How much did the paint job cost?
There is no excuse except piss poor workmanship!
BTW... If you paid less than $1400, unfortunatley I feel you may have got what you paid for. Colour and Clear coat paint jobs are a two stage process and are priced well above $1400 and normally run about $3500 for a higher quality job.
How much did the paint job cost?
| WRXVII | 05-23-2005 07:31 AM |
I am going to contact the shop and inform them about the problem. According to the shop, all our their work is guaranteed for as long as I own the vehicle.
Should I contact insurance company first and have them take a look at the vehicle?
Should I contact insurance company first and have them take a look at the vehicle?
| David Medina | 05-23-2005 02:52 PM |
[QUOTE=WRXVII]I am going to contact the shop and inform them about the problem. According to the shop, all our their work is guaranteed for as long as I own the vehicle.
Should I contact insurance company first and have them take a look at the vehicle?[/QUOTE]
i dont think insurance needs to be contacted. just go to the shop and have them redo it. they should look at it, give you some BS, and then fix it.
Should I contact insurance company first and have them take a look at the vehicle?[/QUOTE]
i dont think insurance needs to be contacted. just go to the shop and have them redo it. they should look at it, give you some BS, and then fix it.
| WR^2X | 05-23-2005 04:25 PM |
Damn, this thread is scaring me... I will be taking my car in to get this repaired:
[IMG]http://www.rayrarey.com/Accident/1s.jpg[/IMG][IMG]http://www.rayrarey.com/Accident/2s.jpg[/IMG]
[IMG]http://www.rayrarey.com/Accident/3s.jpg[/IMG][IMG]http://www.rayrarey.com/Accident/4s.jpg[/IMG]
And one shop told me they would tape and rope, while another said they would remove and reinstall. Naturally I want to go with the remove and reinstall, but that's another $600 and I am not the one who's paying for the repairs - the guy that hit me is. So I am pretty sure he'll want to cheap out, and it'll end up costing me more hassle in the future.
[IMG]http://www.rayrarey.com/Accident/1s.jpg[/IMG][IMG]http://www.rayrarey.com/Accident/2s.jpg[/IMG]
[IMG]http://www.rayrarey.com/Accident/3s.jpg[/IMG][IMG]http://www.rayrarey.com/Accident/4s.jpg[/IMG]
And one shop told me they would tape and rope, while another said they would remove and reinstall. Naturally I want to go with the remove and reinstall, but that's another $600 and I am not the one who's paying for the repairs - the guy that hit me is. So I am pretty sure he'll want to cheap out, and it'll end up costing me more hassle in the future.
| deircrfan | 05-23-2005 06:03 PM |
[QUOTE=WR^2X]Damn, this thread is scaring me... I will be taking my car in to get this repaired:
And one shop told me they would tape and rope, while another said they would remove and reinstall. Naturally I want to go with the remove and reinstall, but that's another $600 and I am not the one who's paying for the repairs - the guy that hit me is. So I am pretty sure he'll want to cheap out, and it'll end up costing me more hassle in the future.[/QUOTE]
Don't show him the cheaper estimate!!!! If you want to have the job done right(especially on a newer car) make sure they R&I EVERYTHING!! I'm a damage appraiser for a large rental car company that's cheap as all hell and even we pay for the R&I's!!
And one shop told me they would tape and rope, while another said they would remove and reinstall. Naturally I want to go with the remove and reinstall, but that's another $600 and I am not the one who's paying for the repairs - the guy that hit me is. So I am pretty sure he'll want to cheap out, and it'll end up costing me more hassle in the future.[/QUOTE]
Don't show him the cheaper estimate!!!! If you want to have the job done right(especially on a newer car) make sure they R&I EVERYTHING!! I'm a damage appraiser for a large rental car company that's cheap as all hell and even we pay for the R&I's!!
| ebeck | 05-23-2005 07:13 PM |
Yep, your car was taped and shot. A $600 paint job most likley. Forget about the clear coat. I see nasty paint lines wherer the paint is failing. When painting, a car bust be detrimmed and seals stripped or this happens. The it must be properly prepped and cleaned. All costs $$$.
People think 4K for paint is a waste because they got thier shot for $600. There are 20 footers and there are 6 inchers. Those that look good for 20 feet and those that look good from 6 inches. In body work, you pay for what you get. More so than with other things.
My car is being painted as we speak and I am up to $4,300 already and the color is the same. Scottsdale Lotus/Rolls Royce body shop is doing it. People think I am nuts. OK.
It sucks. Hope it works out for you man. Perhaps the shop will warranty it.
People think 4K for paint is a waste because they got thier shot for $600. There are 20 footers and there are 6 inchers. Those that look good for 20 feet and those that look good from 6 inches. In body work, you pay for what you get. More so than with other things.
My car is being painted as we speak and I am up to $4,300 already and the color is the same. Scottsdale Lotus/Rolls Royce body shop is doing it. People think I am nuts. OK.
It sucks. Hope it works out for you man. Perhaps the shop will warranty it.
| teknisa | 05-23-2005 07:15 PM |
They did a really ****ty job masking off your car. And in order for the paint to not peal they should have wet pulled the masking off before the paint dried. When you pull masking off when paint is dry it can lift at the edges because the tape will lift the paint. even if they dont remove the stripping, they should at least do a decent job masking it off. I'd definatly complain.
| txl146 | 05-24-2005 12:08 AM |
ouch...
| WRXVII | 05-24-2005 12:10 AM |
Sent him an email with a request to get my car repainted. Hopefully they will warant their work since they are considered reputable shop in NY
| ebeck | 05-24-2005 01:26 AM |
Wow. East coast reputable work huh? West Side! ;)
Seriously, if there is a warranty then take them up on it. I suspect the rework won't be much better though. Then if they rush through it, the failure could be even worse the second time.
Definitly follow up though. Good luck man!
Seriously, if there is a warranty then take them up on it. I suspect the rework won't be much better though. Then if they rush through it, the failure could be even worse the second time.
Definitly follow up though. Good luck man!
| teknisa | 05-24-2005 04:43 PM |
I would call up a better paint shop first, taket the car to them and have them look at it for you, have them tell you how everything should have been painted and how it should be fixed so that when you do go back to the shop that painted the car, you know what should be happening. otherwise they might just take advantage of you again and touch it up with touch up paint or something quick and easy instead of doing it right. I work in a paint shop and I see this stuff everyday. Unacceptable!!
| John Sever | 05-24-2005 06:38 PM |
The moldings around the windsheild can be easily pulled up and back with "Trimfast" brand masking tape, they should have used that. It's specifically made for that purpose.
| ebeck | 05-24-2005 06:56 PM |
That would have taken time and hence reduced thier profit.
| Ultimate Collision Center | 05-24-2005 09:02 PM |
We stand behind our work 110% and guarantee everything that we do as we have stated to you numerous times in the past couple of weeks. Our last meeting with you and your wife when you picked up the car, you both checked over the car with a microscope and left pleased or so you told us. Now you seem to have a different point of view. Give us a call or bring the car by so we can go over each of your claims.
1) hoodscoop: there is no way it looks like that from our work. We have painted more wrx hoodscoops than we can count and have not once ever had that happen to any of them.
2) All this talk of not prepping the car properly is completely ludacris. All of your moldings were removed including your antennae just like we do to all of our cars.
We have been painting cars for over 26 years now and this is the first time we have ever had claims such as these. If we are at fault I guarantee you that we will take care of everything and make it all right because we stand behind all of our work 110%.
1) hoodscoop: there is no way it looks like that from our work. We have painted more wrx hoodscoops than we can count and have not once ever had that happen to any of them.
2) All this talk of not prepping the car properly is completely ludacris. All of your moldings were removed including your antennae just like we do to all of our cars.
We have been painting cars for over 26 years now and this is the first time we have ever had claims such as these. If we are at fault I guarantee you that we will take care of everything and make it all right because we stand behind all of our work 110%.
| WRXVII | 05-25-2005 07:17 AM |
UCC, thank you for your prompt response. Yes, I would like to take my car back to the shop for inspection.
I hope that it was a mistake or misprocessing which have occured.
I hope that it was a mistake or misprocessing which have occured.
| UltimateLurker | 05-25-2005 02:22 PM |
[QUOTE=ULTIMATE CC]We have been painting cars for over 26 years now and this is the first time we have ever had claims such as these.[/quote]
Impossible.
Impossible.
| Edvig | 05-25-2005 02:58 PM |
^^^
ULTIMATE CC is the real deal. I'm sure they will clear it up all up with WRXVII. They are a reputable company that has done a lot of work on our cars in the Tri-State area. Everyone associated with UCC are some of the nicest and most accomodating people I've ever met.
Don't go around calling BS to something you have no history with. If you really mean it then come to NY and check out their shops, look all the other cars they have worked on, including mine, and then say it to their face.
Maybe a mistake was made...but I don't know that and neither do you. None-the-less, it's not cool to throw hate around when you don't have all the facts.
ULTIMATE CC is the real deal. I'm sure they will clear it up all up with WRXVII. They are a reputable company that has done a lot of work on our cars in the Tri-State area. Everyone associated with UCC are some of the nicest and most accomodating people I've ever met.
Don't go around calling BS to something you have no history with. If you really mean it then come to NY and check out their shops, look all the other cars they have worked on, including mine, and then say it to their face.
Maybe a mistake was made...but I don't know that and neither do you. None-the-less, it's not cool to throw hate around when you don't have all the facts.
| UltimateLurker | 05-25-2005 03:15 PM |
I'm not throwing hate, I'm merely looking at the pictures, what pix are you looking at?
| Edvig | 05-25-2005 03:21 PM |
Then don't "call BS". Let UCC and WRXVII work it out.
| UltimateLurker | 05-25-2005 03:32 PM |
You know what, on second thought, you're right. This was a perfect paint job, from a shop that has never made a mistake. :rolleyes:
| Edvig | 05-25-2005 03:50 PM |
I didn't say that was a perfect paint job. I said that I didn't know the facts.
| WRX 2NV | 05-25-2005 06:14 PM |
Here we go again with all the BS. Having had my different cars painted there (5) I know that their work is top notch.
Before you post the crap call the people first. Don't e-mail or anything else. There are many tri-state guys who will swear by UCC. I know the family personally and know that Bill will stand behind his work. If you,ve seen my car you know I'm telling the truth.
UCC is probably one of ther best shops around and also one of the nicest and most honest guys you'll ever meet.
Joe
Before you post the crap call the people first. Don't e-mail or anything else. There are many tri-state guys who will swear by UCC. I know the family personally and know that Bill will stand behind his work. If you,ve seen my car you know I'm telling the truth.
UCC is probably one of ther best shops around and also one of the nicest and most honest guys you'll ever meet.
Joe
| ghostfoot7 | 05-26-2005 03:41 AM |
I agree with WRX 2NV... before posting on a site regarding this unfortunate situation, you should clear it up directly with the shop, then if that is not possible, share your situation with your peers to warn them of what happened.
Sure hope everything gets worked out... sounds like it will.
Sure hope everything gets worked out... sounds like it will.
| ebeck | 05-27-2005 03:33 PM |
Working with the vendor is the best thing to do. Prior to naming names in fact. I am sure it will gwt worked out. I am sure many satisfied customers have been there.
All I can do is comment on this specific car.
All paint looks good new man. All shiny and stuff. Easy to fool people. Proof is in the pudding. What happens 6 months later. Fact is, most customers will never compalin and never know the difference. the ones that do fix it. Otherwise, mo money, mo money, mo money. So here we go....
[QUOTE]2) All this talk of not prepping the car properly is completely ludacris. All of your moldings were removed including your antennae just like we do to all of our cars.[/QUOTE] Cough cough *bullshti.* Not all of us are stupid.
Hello, let me introduce myself to you. I am MR. tape line.
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005303.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005292.jpg[/IMG]
And I am Mr. poor prep job.
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005296.jpg[/IMG]
Not to say that you will not correct it promptly. I am sure you will. People say uou are reputable. I am sure you are. Mistakes and problems happen. I am not unreasonable. They just get fixed. That is life. I am sure many cars have no problems and the quality is superb.
BUT, on this car in this case, I would LOVE to hear how this happend other my means other than those 2 reasons. Disgruntled employee perhaps?
All I can do is comment on this specific car.
All paint looks good new man. All shiny and stuff. Easy to fool people. Proof is in the pudding. What happens 6 months later. Fact is, most customers will never compalin and never know the difference. the ones that do fix it. Otherwise, mo money, mo money, mo money. So here we go....
[QUOTE]2) All this talk of not prepping the car properly is completely ludacris. All of your moldings were removed including your antennae just like we do to all of our cars.[/QUOTE] Cough cough *bullshti.* Not all of us are stupid.
Hello, let me introduce myself to you. I am MR. tape line.
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005303.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005292.jpg[/IMG]
And I am Mr. poor prep job.
[IMG]http://i3.photobucket.com/albums/y73/txl146/04202005296.jpg[/IMG]
Not to say that you will not correct it promptly. I am sure you will. People say uou are reputable. I am sure you are. Mistakes and problems happen. I am not unreasonable. They just get fixed. That is life. I am sure many cars have no problems and the quality is superb.
BUT, on this car in this case, I would LOVE to hear how this happend other my means other than those 2 reasons. Disgruntled employee perhaps?
| WRXVII | 05-31-2005 10:33 PM |
I am dropping off my car this Saturday. Hopefully everything will be fixed. :)
| Perdue | 05-31-2005 11:45 PM |
It looks more to me like the tape was removed too late. Looks like the paint exceeded it's flash time and then the tape was pulled off, pullin up the edge of the paint...bad move...
Also, I've seen quite a few cars that've turned out nicely without having the trim and such removed. It just depends on how good the body man's timing is.
Also, I've seen quite a few cars that've turned out nicely without having the trim and such removed. It just depends on how good the body man's timing is.
| WRXVII | 06-17-2005 02:28 PM |
After two weeks, I finally went to pick up my car today. For some reason I cannot disclose yet, my car is back in the shop. Hopefully Bill can take care of it... did I hear 110% guarantee?
| WRXVII | 06-17-2005 07:18 PM |
Update on current situation:
1. Hood scoop has been repainted. Looks good.
2. UCC is refusing to fix the poor tape & peel work they had done on the pillar. They are claiming that State Farm Insurance did not pay them to remove the trim. Also, they are claiming that defect shown above are "industry standard", which are considered acceptable.
What options do I have here? UCC said they will contact State Farm insurance to pay for this repair work and asked me to leave my car there until Monday. By the way, it's about 50 miles from my house, so I have to ask for a ride from my co-workers.
Hopefully UCC can come up with proper resolution. They had promised to fix the problem on this thread and it is not clearly being done.
1. Hood scoop has been repainted. Looks good.
2. UCC is refusing to fix the poor tape & peel work they had done on the pillar. They are claiming that State Farm Insurance did not pay them to remove the trim. Also, they are claiming that defect shown above are "industry standard", which are considered acceptable.
What options do I have here? UCC said they will contact State Farm insurance to pay for this repair work and asked me to leave my car there until Monday. By the way, it's about 50 miles from my house, so I have to ask for a ride from my co-workers.
Hopefully UCC can come up with proper resolution. They had promised to fix the problem on this thread and it is not clearly being done.
| MD04WRX | 06-17-2005 08:31 PM |
Part of the problem is some shops don't do the needed R&I when repairing a car. Since all shop's don't do it, most insurance companies don't include it the their estimate. All the shop had to do was call and request a supplement for the added R&I needed and the insurance company would have approved the supplement. It's the shop's job to make sure the car is fixed right and call the insurance company if added work is needed to do so. Don't let the shop blame it on the insurance unless they called and requested the added R&I and the insurance company denied it.
| WRXVII | 06-17-2005 10:58 PM |
here is an estimate from State Farm insurance:
[IMG]http://i3.photobucket.com/albums/y73/txl146/estimate.jpg[/IMG]
[IMG]http://i3.photobucket.com/albums/y73/txl146/estimate.jpg[/IMG]
| MD04WRX | 06-17-2005 11:14 PM |
Based on the estimate you posted. The insurance aready included a lot of R&I time for painting. This IMO proves that if the shop had requested added R&I time it would have been approved.
| WRXVII | 06-17-2005 11:15 PM |
[QUOTE=MD04WRX]Part of the problem is some shops don't do the needed R&I when repairing a car. Since all shop's don't do it, most insurance companies don't include it the their estimate. All the shop had to do was call and request a supplement for the added R&I needed and the insurance company would have approved the supplement. It's the shop's job to make sure the car is fixed right and call the insurance company if added work is needed to do so. Don't let the shop blame it on the insurance unless they called and requested the added R&I and the insurance company denied it.[/QUOTE]
If you see UCC's response, they stated that they had removed [B]all trims [/B] when paint was applied. Doesn't that mean R&I was already requested?
[B]2) All this talk of not prepping the car properly is completely ludacris. All of your moldings were removed including your antennae just like we do to all of our cars.[/B]
If you see UCC's response, they stated that they had removed [B]all trims [/B] when paint was applied. Doesn't that mean R&I was already requested?
[B]2) All this talk of not prepping the car properly is completely ludacris. All of your moldings were removed including your antennae just like we do to all of our cars.[/B]
| kheovnien | 06-17-2005 11:28 PM |
man, from one suby owner to another, this annoys the hell out of me. i just had my car repainted on the driver's side doors from a crease (paintless dent removal wouldn't work). It turned out well just as my past jobs at the same shop. suggestion: change shops. good luck
| MD04WRX | 06-17-2005 11:36 PM |
Based on the photos you posted they did not remove the trim in the area you are having the problem with. I can only see page 2 of the estimate but if the estimate does not inculde R&I the windshield molding they most likely did not do it. Most windsheild moldings can't be R&I with out removing the windshield (since they are glued in) and they normally can't be reused. I would check the estimate to see if the insurance paid to R&I or replace the windshield molding. If they did than your problem is only with the shop. If you have access to a fax and you want to fax me a copy of the estimate I could review it for you. Just PM me and I'll give you my fax #. (FYI I am a ASE certified auto damage appraiser and also a member of the IADA (independant auto damage appraiser) assoc.
| WRXVII | 06-17-2005 11:42 PM |
MD04WRX, I'm not too concerned about areas near windshield molding. It's around door side moldings that I see clear coat peeling off. I am concerned about long term longetivity of clear coat and paint coating.
| MD04WRX | 06-17-2005 11:50 PM |
The photo you posted of the problem area is the windshield pillar. There are two molding one is the windshield molding and the other is called the drip rail molding (where to door window seals against the car). If the moldings were not removed or roped before painting, the odds of it peeling are greater. Plus
based on the photo it looks bad. You can see what appears to be tape lines.
based on the photo it looks bad. You can see what appears to be tape lines.
| WRXVII | 06-18-2005 12:07 AM |
Please check your PM
| RaDZio | 06-18-2005 12:22 AM |
Seems like another shady shop, i wouldnt take my car there for sure....
| WRXVII | 06-18-2005 12:32 AM |
[QUOTE=RaDZio]Seems like another shady shop, i wouldnt take my car there for sure....[/QUOTE]
Maybe they will warrant the work and get my car repaired nicely. Hood scoop came out good...
Maybe they will warrant the work and get my car repaired nicely. Hood scoop came out good...
| MD04WRX | 06-18-2005 12:54 AM |
Tim,
I got the estimate and would like to make a few observations:
1. There is no time on the estimate to R&I or rope the windshield
or back glass moldings - This should have been done since the
roof, left quarter, and both hinge / windshield pillars were painted.
Since it was not done there is a greater chance of peeling around
those molding. It also makes it easier for someone to tell the car
has been repaired when you go to sell or trade the car.
2. You must remember that blending panels is done for color match
only - so any imperfections on the blended panel (like chips and
scratches) will be cleared over and still be visible.
3. Line #35 is to R&I the left drip weatherstrip which is the main area you
are concerned about. Based on the photo It appears this was not
done.
4. If you have any imperfections in panels that the shop painted (not
blended) than the shop should repair those under warrenty. They
were paid not only to paint the panels but also to wet sand and buff
line # 64.
Good luck! Mike.
I got the estimate and would like to make a few observations:
1. There is no time on the estimate to R&I or rope the windshield
or back glass moldings - This should have been done since the
roof, left quarter, and both hinge / windshield pillars were painted.
Since it was not done there is a greater chance of peeling around
those molding. It also makes it easier for someone to tell the car
has been repaired when you go to sell or trade the car.
2. You must remember that blending panels is done for color match
only - so any imperfections on the blended panel (like chips and
scratches) will be cleared over and still be visible.
3. Line #35 is to R&I the left drip weatherstrip which is the main area you
are concerned about. Based on the photo It appears this was not
done.
4. If you have any imperfections in panels that the shop painted (not
blended) than the shop should repair those under warrenty. They
were paid not only to paint the panels but also to wet sand and buff
line # 64.
Good luck! Mike.
| WRXRgr | 06-18-2005 02:54 AM |
Ugh...they collected insurance payments for a level of service not provided, and refuse to make good on shoddy work...that's one shop to stay away from!
| WRXVII | 06-18-2005 10:56 AM |
MD04WRX, thanks for the information. Hopefully, UCC will warrant their work and come up with good resolution. They are considered reputable here on nasioc.com, so I do hope that they keep their words.
| WRXVII | 06-19-2005 09:32 AM |
What I see is that UCC received insurance payments for a full level of service quoted by State Farm Insurance. They put all the money in their pocket and performed only 75% of the work. In this case, do I have a right to contact State Farm insurance and have them take away the payments upon inspection of the vehicle? If UCC once again refuses to honor their warranty, I'm going to contact State Farm and have them inspect the vehicle for a level of work that was not performed. I am not even bother dealing with them again and will be taking my car to a different local shop. I'm just getting very tired of all this non sense.
Don't get me wrong... these guys did great job on front hood, and bumper although they had my car twice for the work. It's hood scoop, roof and pillar areas that I had problems with.
They need to put themselves in my position. Next time I opt to sell my car, I may receive only 80% of the value of the vehicle due to subpar paint quality. Also, it's shop's responsibility to perform 100% level of services required, and not take short cuts. :(
Don't get me wrong... these guys did great job on front hood, and bumper although they had my car twice for the work. It's hood scoop, roof and pillar areas that I had problems with.
They need to put themselves in my position. Next time I opt to sell my car, I may receive only 80% of the value of the vehicle due to subpar paint quality. Also, it's shop's responsibility to perform 100% level of services required, and not take short cuts. :(
| WRXRgr | 06-19-2005 09:52 AM |
[QUOTE=WRXVII]What I see is that UCC received insurance payments for a full level of service quoted by State Farm Insurance. They put all the money in their pocket and performed only 75% of the work. In this case, do I have a right to contact State Farm insurance and have them take away the payments upon inspection of the vehicle? ([/QUOTE]
Absolutely...you'll have much more leverage on the shop, by going thru your adjustor. The shop get's work referred to them by the ins co adjustors, so they don't want to see customers going back to the adjustor with complaints about the quality of the shop's work...adjustors don't want customers coming back to them, with complaints about quality of work from the shop that the adjustor recommended to them, either...result being, the adjustor tells shop, "I'm getting too many complaints about your work, I'm taking you guys off my <referral> list". So, long and short, yes...talk to your insurance co adjustor!
Absolutely...you'll have much more leverage on the shop, by going thru your adjustor. The shop get's work referred to them by the ins co adjustors, so they don't want to see customers going back to the adjustor with complaints about the quality of the shop's work...adjustors don't want customers coming back to them, with complaints about quality of work from the shop that the adjustor recommended to them, either...result being, the adjustor tells shop, "I'm getting too many complaints about your work, I'm taking you guys off my <referral> list". So, long and short, yes...talk to your insurance co adjustor!
| MD04WRX | 06-19-2005 10:21 AM |
If you picked the shop, most insurance companies will not get envolved in this type of problem. The postion of the insurance company normally is "you picked the shop, we paid for the work, and it's up to you the owner of the car to be sure you are happy with the repairs". Now if this shop is a DRP (direct repair program) shop for State Farm, they maybe willing to get involved. As I noted before, If the shop feels State Farm did not pay for all the work needed to repair the car correctly they should have called State Farm for a supplement. If they didn't call for a supplement then they can't blame it on State Farm. If the shop charged you for work they did not do then that is fraud. Although the problem appears minor, It would require a lot of work to fix it. Since there is no brake in the body between the windshield pillar and the left quarter. The shop would need to repaint the pillar and blend / reclear the left side roof rail and the left quarter panel. That means they would have to R&I the left side roof moldings, left tail light, rear bumper. and left quarter wheel opening molding (which were on State Farms estimate). They (IMO) should also call State Farm and get a supplement approved to R&I the windshield and the back glass (and if needed replace the moldings). Since the did not R&I the glass the first time, the roof may also need the be repainted.
| Ultimate Collision Center | 06-19-2005 12:21 PM |
As I have stated before we still guarantee our work 110%. State Farm has already been called and is scheduled to come to the shop tues to review your issues.
I will post whatever State Farm says when they come look at the car.
Thanks
Dan
I will post whatever State Farm says when they come look at the car.
Thanks
Dan
| WRX 2NV | 06-19-2005 04:36 PM |
OK. Enough is enough. We've heard it all. I personally know both Ultimate and WRXVII and it seems now to be a question of he said, she said. Only Bill and Tim were there to hear what went on from the beginning, what was requested and what was agreed upon. All the rest of us, myself included, don't know the entire story. If the purpose of this thread was to get Ultimate to respond...they have and are continuing to do so. If your motive now is to cast aspersions upon this shop and get it labeled a poor vendor, or work out a better financial deal - forget it, it's not going to happen.
It's time for the moderators to close this thread before I turn it into a flame war. If you kick me off I'll get another 100 people to respond for you to also kick off.
Tim - wait and see how it gets resolved and then post your heart out in 'Vendor Reviews"
Now close this thread.
Joe :furious:
It's time for the moderators to close this thread before I turn it into a flame war. If you kick me off I'll get another 100 people to respond for you to also kick off.
Tim - wait and see how it gets resolved and then post your heart out in 'Vendor Reviews"
Now close this thread.
Joe :furious:
| armand1 | 06-20-2005 08:33 PM |
[QUOTE=WRX 2NV]...It's time for the moderators to close this thread before I turn it into a flame war. If you kick me off I'll get another 100 people to respond for you to also kick off.
...[/QUOTE]
Threats aren't usually the best way to convince people...
...[/QUOTE]
Threats aren't usually the best way to convince people...
| WRXRgr | 06-20-2005 09:23 PM |
I was kind of enjoying the Al Haig effect, myself.
| WRX 2NV | 06-20-2005 11:06 PM |
[QUOTE=armand1]Threats aren't usually the best way to convince people...[/QUOTE]
Works pretty good in New York. I'll be looking at the car personally on Friday - can any of you out of staters say the same? Like I said - close the thread or move it to Vendor Reviews. If you notice none of the people who have used him in the tri-state are making negative comments - only people who don't know Bill or the shop. Nuff said.
Joe
Works pretty good in New York. I'll be looking at the car personally on Friday - can any of you out of staters say the same? Like I said - close the thread or move it to Vendor Reviews. If you notice none of the people who have used him in the tri-state are making negative comments - only people who don't know Bill or the shop. Nuff said.
Joe
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